Straight answers.

No. You can book directly. If anything in your history suggests you should see a GP or a consultant first, I will say so and refer you on rather than treat you.

If it is your first visit, the initial consultation — always. It is the longer appointment that works out what is going on. After that we will know which follow-up suits you.

Not at all. Working that out is the job. “My shoulder hurts when I press overhead and I do not know why” is a perfectly good starting point.

Yes — details are sent with your booking confirmation along with directions to the clinic.

Shorts and a vest or t-shirt. I need to see the area move, not just touch it. If you come straight from work, there are always towels and we will manage.

Some techniques are uncomfortable, but nothing should be unbearable and I will keep checking in. Deeper does not mean better — that is one of the more stubborn myths in this industry.

Sometimes, for about 24 to 48 hours, in the way you might be after a decent gym session. Drink water, keep moving gently, and it settles.

The initial consultation runs up to 75 minutes. Follow-ups are 60 or 30 minutes depending on what we are doing.

You get an honest estimate at the end of the first appointment. Sometimes it is one. Straightforward problems are often three to four; long-standing ones take longer. I would rather tell you that up front.

Usually yes, though keep it easy for 24 hours after a first session. If you have something specific planned, tell me at the start and I will adjust the work.

If you want it to stay fixed, yes. There will only be two or three, and they take minutes. What happens in the other 167 hours of your week matters more than the hour with me.

Then we change the plan, or I refer you to someone better placed to help. Carrying on with something that is not working is not a treatment strategy.

Card or bank transfer at the end of the session. No deposit is needed to book.

Please give at least 24 hours’ notice so the slot can go to someone else. Life happens — just let me know as early as you can.

Some policies cover soft tissue therapy. Check with your provider first, and I will give you an itemised receipt for your claim.